Frequently asked questions

Yes. It really is, no strings attached and no hidden fees (we don't believe in them). Your annual membership fee is the only recurring cost meaning that the more you travel, the more you save.

Traveling on Noad really is $0/night regardless of home size, location, or number of guests. Final cleaning varies per home and ensures you return to a professionally cleaned home after hosting another member!

Noad is a like-minded community of professionals with a shared love of travel. That takes many forms; hybrid workers, digital nomads, freelancers, entrepreneurs, empty nesters, and those of us who just want to experience new places.

Our members come from across the world. Many work for companies you’ve heard of (Google, Slack, Salesforce, TikTok) and many are their own boss.

Consistent across all our members is a desire to be a part of a community and an understanding of how community can enrich travel. If you are tired of transactional, impersonal travel experiences - you’ve come to the right place.

We use the industry leading 3rd party service to include an unmatched $5M damage protection plan on every booking. The best part is, if something does happen, we will chase the guest for damages so you don’t have to.

Our members understand that Noad homes are lived in and loved. Don't worry about having clothes in the closet or stuff in your drawers. We only ask to tidy your home as you would if you had family coming to visit.

You’ll also receive a “host guide” from us before you welcome your first guest.

In short, the guest pays for one final cleaning and the host is responsible for scheduling the cleaners.

If you already have a regular cleaner, you can tell us how much cleaning costs while submitting your home. The guest will pay for cleaning while making their booking and then Noad will send you the cleaning cost.

If you do not have a cleaner you work with, we will help you find and vet one.

In both cases, the host communicates directly with the cleaner for how to access the home and when to schedule cleaning.

Since no money is exchanged between host and guest, you are welcoming a guest into your home as you would any other. We suggest proactively letting your landlord know you will be hosting guests and that you are not renting out your apartment.

If you have questions about your lease, we would be happy to review it with you. Each landlord is entitled to their own rules on this topic and yours may differ. We recommend that all members read their lease and verify the rules before listing their home.

We review every home for a minimum WiFi speed of 10 Mbps. You’ll be able to run a speed test while adding your home, or simply click here

We also ask that every home has at least one dedicated workspace and ask you to add photos specifically of the workspace.

We have two types of homes: “entire places” and “private rooms”. You can list your private room in a house or apartment. You need to check with your flatmates before doing so and the room must be “private” with no one else occupying the bedroom you list.

During your virtual check-in with your guests, most members appreciate 5 minutes to “meet the roommates” before finalizing the booking. Your flatmates will appreciate it too!

Since you are not collecting rental income from your guests, they are considered guests in your home. Similar to landlords, we suggest proactively letting your HOA know you will be hosting guests and that you are not renting out your home while you’re away.

If you have questions about your home owner's association agreement, we would be happy to review it with you. Each HOA is entitled to their own rules on this topic and yours may differ. We recommend that all members read their agreements and verify the rules before listing their home.

Of course, the best way to earn Credits is to host! You will receive Credits for every night another member stays in your home.

Right now, all homes are 1 Credit per night. While that might change in the future, our members enjoy the freedom to earn Credits for their home and choose to spend them where they find value. Members also appreciate the simplicity of the system.

By reviewing and approving every listing, Noad homes are curated to offer a more consistent experience. By joining a like-minded community of professionals, we’ve found that other member homes will be quite similar to yours!

Cleaners will be coming after your stay so that your host returns to a clean home. A quick tidy up is generally appreciated by fellow members!

You’ll also receive a “guest guide” from us before your first trip!

Many members choose to buy trip cancellation protection since they are saving so much on accommodation by using Noad.

Strong communication with your host leading up to your trip can help, but if your host cancels after you've booked your flights it's best to stay in contact with them and search for alternatives. Cancellation is an unfortunate possibility in home exchanges, which we work to address by building a trusted community.

Things happen, and if you have a last-minute cancellation, Noad’s team will make every effort to help you find alternative accommodation. Unfortunately, we cannot guarantee alternatives for every booking.

We use the industry leading 3rd party service to screen and verify the identify of every member. Member identity is verified through public databases and checked against short term rental flag lists and the sex offender registry.