Frequently asked questions

Yes, it really is. No strings attached and no hidden fees. Your annual membership fee is the only recurring cost. The more you travel, the more you save.

Regardless of the home’s size, location, or number of guests, traveling via Noad will always come in at $0/night. Final cleaning varies per home, but you can sleep easy knowing you’ll return to a professionally cleaned home.

Noad is a community of like-minded professionals with a shared love of travel. Our members are hybrid workers, digital nomads, freelancers, entrepreneurs, empty nesters, and those of us who simply want to explore new places.

Our members are scattered across the world. Many work for well-known companies (Google, Slack, Salesforce, TikTok), while others are their own boss.

At their core is a desire to be a part of a community, and live like a local. If you are tired of transactional, impersonal travel experiences, you’ve come to the right place.

We use the industry leading third party service to include an unmatched $5M damage protection plan on every booking. If a problem arises, we’ll chase the guest for damages so you don’t have to.

Our members appreciate that Noad homes are lived in and loved. Don't worry about having clothes in the closet or items in your drawers. All we ask is that you tidy your home as if you had family coming to visit.

You’ll also receive a “host guide” from us before you welcome your first guest.

In short, the guest pays for one final clean and the host is responsible for scheduling the cleaners.

If you already have a regular cleaner, you can tell us how much cleaning costs when submitting your home. The guest will pay for cleaning while making their booking and then Noad will send you the cleaning cost.

If you do not have a preferred cleaner, we’ll help you find one.

In both cases, the host communicates directly with the cleaner for how to access the home and when to schedule cleaning.

Since no money is exchanged between guest and host, you’re welcoming someone into your home as you would anyone else. However, we suggest letting your landlord know you’ll be hosting guests, and that you’re not renting out your apartment.

If you have questions about your lease, we would be happy to review it with you. Each landlord has their own rules on this topic, and your situation may differ. We recommend that all members read their lease and verify the rules before listing their home.

We make sure every home has a minimum WiFi speed of 10 Mbps. You’ll be able to run a speed test while adding your home, or simply click here to check

We also ask that every home has at least one dedicated workspace. You’ll be asked to add photos specifically of the workspace.

We have two types of homes – “entire places” and “private rooms”. You can list your private room in a house or apartment, but you need to check with your flatmates first. The room you list must be “private” with no one else occupying the space.

At your virtual check-in with your guests, most members take 5 minutes to “meet the roommates” before finalizing the booking. Your flatmates will appreciate this too!

Since you are not collecting rental income from your guests, they are considered guests in your home. Similar to landlords, we suggest letting your HOA know you will be hosting guests, and that you’re not renting out your home while you’re away.

If you have questions about your HOA agreement, we would be happy to review it with you. Each HOA is entitled to their own rules on this topic and yours may differ. We recommend that all members read their agreements and verify the rules before listing their home.

Of course, the best way to earn credits is to host! You will receive credits for every night another Noad member stays in your home.

Right now, all homes are valued at 1 credit per night. While that might change in the future, members appreciate the simplicity of the system.

By reviewing and approving every listing, Noad homes are curated to offer a consistent experience. By joining a like-minded community of professionals, we’ve found that other members’ homes will be quite similar to yours.

We'd strongly recommend that you buy travel insurance after a booking is confirmed and before buying flights.

Things happen, and if you have a last-minute cancellation, Noad's team will make every effort to help you find alternative accommodation. Unfortunately, we cannot guarantee alternatives for every booking.

Travel insurance with trip cancellation cover can be used in this scenario.

Many members choose to buy trip cancellation protection since they are saving so much on accommodation by using Noad.

Strong communication with your host leading up to your trip can help, but if your host cancels after you've booked your flights it's best to stay in contact with them and search for alternatives. Cancellation is an unfortunate possibility in home exchanges, which we work to address by building a trusted community.

Things happen, and if you have a last-minute cancellation, Noad’s team will make every effort to help you find alternative accommodation. Unfortunately, we cannot guarantee alternatives for every booking.

We use an industry-leading third party service provider to screen and verify the identity of every member. Member identity is verified through public databases and checked against short-term rental flag lists and the sex offender registry.